1. Purpose
These terms govern access to and use of the KartaPass platform (the “Service”), published by [COMPANY NAME], registered in the [CITY] Commercial Register under No. [RC], ICE [ICE], with its registered office at [ADDRESS] (the “Publisher”, “we”). The Service lets restaurants and merchants (the “Client”, “you”) create and manage digital loyalty cards in Apple Wallet and Google Wallet.
2. Acceptance
Creating an account or using the Service constitutes full acceptance of these terms. If you do not accept them, do not use the Service.
3. The Service
The Service provides loyalty card creation, customer enrollment via QR code, distribution of cards to Apple and Google Wallet, push notifications, visit tracking and a management dashboard. Available features depend on the subscribed plan.
By using the Service, you agree to receive service-related communications necessary for its operation — by email and by push or in-app notification — such as account, security, subscription and operational messages. These are not marketing messages; any commercial communication requires your separate opt-in and can be unsubscribed at any time.
4. Eligibility and account
The Service is reserved for professionals. You agree to provide accurate information when registering and to keep your credentials confidential. You are responsible for all activity carried out from your account, including that of your scan managers.
5. Subscriptions and plans
The Service is offered under two plans, billed per loyalty card, for a term of 1, 3 or 12 months. Prices are shown in Moroccan dirhams (MAD) on the pricing section of our site.
- Starter — clientes ilimitados, passes de carteira, programa de pontos, QR de inscrição, push manual gratuito, mensagens geolocalizadas, aplicações móveis e painel.
- Growth — tudo o que o Starter inclui, mais o cartão de carimbos ativado na carteira do cliente, com níveis e estilo de carimbos personalizados.
6. Order, payment and billing
Subscriptions are requested through the Service. After the Publisher validates the request (contact is made via WhatsApp on the number you provide), the plan is activated for the requested term. Payment is made off-platform under the agreed terms. The Service is activated only after payment is confirmed.
7. Renewal and termination
A subscription ends automatically at the end of its term unless renewed by agreement of the parties. You may stop using the Service at any time; amounts already paid are non-refundable, except where required by mandatory law or agreed in writing by the Publisher.
8. Your obligations regarding your customers' data
You acknowledge and agree that:
- you are the data controller for your end-customers' personal data, the Publisher acting as data processor (see the Data Processing Agreement);
- you must obtain your end-customers' consent and inform them of the processing of their data before any enrollment;
- you comply with applicable law, in particular Morocco's Law 09-08 and, where applicable, the GDPR;
- you use the Service and the data collected only for legitimate loyalty purposes.
Data Processing Agreement · CNDP Compliance Kit
9. Acceptable use
You must not: use the Service for unlawful or deceptive purposes; send unsolicited or abusive messages to your customers; collect data without a legal basis; attempt to access third-party accounts; disrupt, circumvent or reverse-engineer the Service; or resell the Service without authorization.
10. Personal data
The processing of personal data is described in our Privacy Policy and, for your end-customers' data, governed by the Data Processing Agreement (DPA). These documents form an integral part of these terms.
Política de privacidade · Data Processing Agreement
11. Intellectual property
The Service, its brand, code, design and content remain the exclusive property of the Publisher. No intellectual property rights are transferred to you. The data you enter remains yours; you grant us a limited license to host and process it in order to provide the Service.
12. Availability and maintenance
We strive for optimal availability but do not guarantee uninterrupted operation. The Service may be temporarily suspended for maintenance, updates or security reasons. The Service is provided “as is”.
13. Limitation of liability
To the extent permitted by law, the Publisher shall not be liable for indirect damages (loss of revenue, customers or data). In any event, our total liability is limited to the amounts you paid for the Service during the last three months. We are not responsible for interruptions or changes to third-party services (Apple Wallet, Google Wallet).
14. Suspension and termination by the Publisher
We may suspend or terminate your access, without notice, in the event of non-payment, breach of these terms, or fraudulent or unlawful use of the Service.
15. Changes to these terms
We may amend these terms. Changes take effect once published on the Service; continued use constitutes acceptance of the updated version.
16. Force majeure
Neither party shall be liable for any failure caused by a force majeure event within the meaning of Moroccan law.
17. Governing law and jurisdiction
These terms are governed by Moroccan law. Any dispute falls under the exclusive jurisdiction of the courts of [CITY], failing amicable resolution.
18. Contact
For any question about these terms: [EMAIL] — [ADDRESS].